FAQs

About the Room

What is an Escape Room?

Simply put an escape room is an interactive real time experience. You are literally locked in a room with 60 minutes to get out. If you do not want to actually be locked in you can request that the door be left unlocked.

You are guided through a series of clues and puzzles. Working as a team you must solve the puzzles in order to escape.  Obviously, it is not quite as easy as that but the experience is designed to be as realistic as possible.

For instance our Secret Hut is modelled on the huts at Bletchley Park.  We have tried to make your experience as authentic as possible.  Consequently, it feels like you are actually transported back to 1940 for 60 minutes.

Is the room claustrophobic?

No, the room has windows and is air-conditioned in the summer.

There is plenty of space – even with 6 people.

If you are worried about being locked in we can override this and leave the door unlocked, but obviously this detracts a little from the overall ‘locked in’ experience.

There is also a panic button in the room which will be pointed out to you on arrival, pressing this will immediately end the game and the door will be opened.

If you have any concerns about the ‘locked in’ aspect please discuss with your host on arrival.

Are the games physical?

At no point is strength required through the game. Some things within the game do require physical movement but nothing strenuous.

Who can attend?

Who’s it suitable for?

Friends, family, corporate team building events, nights out – anyone who would like to experience something different!

All ages are welcome, though we feel those under 12 may find it very challenging.

Children under 8 are not permitted to take part in the game.

Children 8 to 13 years old must be accompanied by a full paying adult in the room.

Those 13 to 17 must have an adult over the age of 18 either playing or present onsite.

How many people can play at once?

We recommend 4 people, but we can accommodate groups of 2 to 6. More people doesn’t necessarily mean a faster escape!

I’m pregnant, can I join in?

Yes! There’s nothing physical, and we can put a chair in the room if you’d like to sit down at any point.

The room is constantly monitored by your host so if in an emergency you needed to get out a member of the team will ensure that the door is opened immediately.

Do you cater for guests with disabilities?

Yes, we’ll do everything we can to assist guests with disabilities.

We always recommend you get in touch with us via our contact page before booking to discuss.

If you are unable to do this please make this known to the host on arrival.

This will not affect the rest of the game.

My Booking

How do I book?

All bookings are made online, in advance.

It is a live game experience, and therefore we are unable to accept cancellations and have a strict no refund policy.

This includes when using gift vouchers from our own or 3rd party sites.

What are your opening times?

Advanced online bookings only. Our opening times vary, so we recommend looking at our booking page (and clicking book now). This will give you a live calendar of what is available.

Do you serve alcohol?

No. Under no circumstances are you to consume any alcohol before playing your game. If you arrive under the influence of any alcohol you will not be admitted or refunded.

How long should I expect the experience to last?

You’ll receive a short briefing when you first arrive which should last around 5 minutes.

The actual game lasts around 60 minutes (depending on how quickly and if you escape).

With your permission we will take a group photo for social media afterwards.

What time should I arrive on the day?

Your host may be occupied with a game session should you arrive too early. Try to aim to arrive 10 minutes before your start time.

What if I’m running late?

Try to give us a call (our number is on the contact page), or e-mail as soon as possible to let us know.

Even if you’re running late we sometimes allow you to play with a reduced time limit. We will always try to accommodate late arrivals and provide the full experience. However it is likely your game time will be reduced if you arrive late.

If you are more than 20 minutes late your game will be cancelled and you will not be refunded or rescheduled, as this would impact on the next session.

Is there somewhere to park the car?

Yes, we have plenty of free parking on site.