Privacy Policy

Your Privacy is our Concern

At Don’t Get Locked In, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website. Also how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check back occasionally. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to info@dontgetlockedin.com or by writing to Don’t Get Locked In Ltd, Acorn Farm Business Centre, Unit 5, Cublington Road, Wing, Leighton Buzzard, LU7 0LB.

Who are we?

Don’t Get Locked In is a live escape room based near Leighton Buzzard, our company number is 11186376.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us, make a booking to play one of our games or if you register to receive our newsletters.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, phone numbers and information regarding what pages are accessed and when. If you make a booking with us your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How is your information used?

We may use your information to:

  • Process orders that you have submitted.
  • To carry out our obligations.
  • Seek your views or comments on the services we provide.
  • Notify you of changes to our services.
  • We may send reminders and further information about your booking prior to your appointment via Email and SMS.
  • Send you communications which you have requested and that may be of interest.

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers

We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process payments and send mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service. Please be reassured that we will not release your information to third parties beyond the Don’t Get Locked In Network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

When you are using our secure online booking page, your payment is processed by a third party payment processor. We use PayPal and Stripe, they both specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: info@dontgetlockedin.com.

The accuracy of your information is important to us. If you would like us to update your information please email us at info@dontgetlockedin.com and we will be happy to help.

You have the right to ask for a copy of the information Don’t Get Locked In hold about you, please make such requests via email to info@dontgetlockedin.com or by writing to Don’t Get Locked In Ltd, Acorn Farm Business Centre, Unit 5, Cublington Road, Wing, Leighton Buzzard, LU7 0LB.

Security precautions

Any sensitive information (such as credit or debit card details) is encrypted using SSL and protected with a certificate from GoDaddy. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer or Google Chrome.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Use of ‘cookies’

Like many other websites, the Don’t Get Locked In website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, please consult your browsers help pages. Turning cookies off may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in April 2018.